At New York (R2 Systems)
あっとニューヨーク トラベル旅行情報 旅行・観光ガイド ニューヨーク・ホテル予約 観光ツアー 専用車チャーター チケット メジャーリーグ観戦チケット・ツアー ミュージカルのチケット
At New York Website HOME > Terms & Conditions

At New York & Company, Return / Exchange / Delivery

Our goal is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the At New York sites and applications where this appears, including sites and applications where we facilitate ticket resale transactions. If you have any questions, please contact us. Your purchases on our Site are subject to these terms. Please also review our Terms of Use which govern your use of our Site.

1. Refunds
2. Return / Exchange
3. Refunds for canceled Events
4. Delivery Method


  1. Get a full refund on tickets for participating venues and teams such as Metropolitan Opera House, Carnegie Hall, and Radio City Music Hall, if you change your mind within 72 hours of purchase. Call 212-489-9070 or email at

Return / Exchange

  1. Don't suffer from seat envy. If you see seats you prefer that are the same price or higher for your event, call 212-489-9070 to exchange the ones you have and just pay the difference, if any. Tickets bought at our retail location must be exchanged at the same location. One exchange per person, per event.

    We can't refund or exchange tickets for events that are less than 7 days away, and we can't refund or exchange resale ticket purchases.

Refunds for Canceled Events

  1. We'll contact you and issue a refund automatically, including all fees (except USPS and retail pickup fees, and fees on certain Major League Baseball purchases). Please return tickets bought at At New York retail location to the same location.

Delivery Method

  1. E Ticket - Open your confirmation email and find an attachment file: e-tickets.
    Then, double click the attachment & Print Tickets button and print away.

  2. Will Call - Please choose your delivery method as "Will Call". You can Pick up at At New York Office at 939 8th Ave, Suite 504, New York, NY 10019 at our business hour.

  3. USPS Delivery - USPS allows you to receive tickets at your billing address. USPS packages are sent only to your verified billing address. Please review the USPS delivery schedule to see when you can expect your tickets to arrive. USPS will not deliver on Sundays or holidays. USPS may require that an adult be present to sign for a package, and if no one can sign for a package then USPS may leave a notice of delivery card notifying you of another delivery date or of a place where you may go to collect your package.
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Return / Refund and Delivery

Privacy Policy - Terms of Use - Return / Refund Policy and Delivery Method - About US

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